Liftline Privacy Policy

This Privacy Policy explains how Liftline Corp (“Liftline,” “we,” or “us”) collects, uses, shares, and protects personal information through the Liftline platform, our APIs, and our website (together, the “Services”).

Liftline provides invoice financing and receivables software to businesses. Most of the information we process relates to businesses and the people who work for or own them. When we process information on behalf of a business customer, our agreement with that customer also governs how we handle it.

1. Information we collect

Information you or your business provide.

• Account information, such as name, email address, phone number, job title, and login credentials.
• Business and verification information, such as business name, address, tax identification number, ownership information, and, for business owners and authorized representatives, name, address, date of birth, and Social Security number.
• Financial information, such as bank account and routing numbers, financial statements, and payment details.
• Invoice and transaction information, such as invoices, purchase orders, customer (obligor) names and contact details, amounts, and payment history.
• Documents you upload and communications you send us.

Information from connected accounts and third parties. With your authorization, we receive information from third-party financial data providers you choose to connect, such as account and routing numbers, balances, and transaction history. We also receive information from identity verification, payment, banking, and credit insurance partners, and from business customers about their sellers and obligors.

Information collected automatically. When you use the Services, we collect log information such as IP address, browser and device type, pages visited, and actions taken, for security, troubleshooting, and auditing. Our website uses a privacy-focused analytics service that does not use cookies or track you across other websites.

2. How we use information

• To provide, operate, and support the Services, including funding, payments, and collections.
• To verify identities and businesses, assess credit and fraud risk, and meet our legal and regulatory obligations, including anti-money laundering and sanctions requirements.
• To secure the Services, including authenticating users, detecting and preventing fraud and abuse, and keeping audit records.
• To communicate with you about your account, transactions, and the Services.
• To maintain and improve the Services, including by creating de-identified or aggregated data.

We use AI models to help extract information from documents and assess risk. Information we send to AI providers is processed under commercial terms that prohibit using it to train their models.

3. How we share information

We do not sell personal information, and we do not share it for cross-context behavioral advertising. We share information only as follows:

• Service providers that host, store, and process data for us, such as cloud hosting, database, email, monitoring, and AI providers. The providers we use are listed on our Security page.
• Payment, banking, and identity verification partners that move money and verify businesses and individuals.
• Credit insurers, insurance brokers, and capital partners involved in underwriting, insuring, or funding a transaction, as described in the customer agreement.
• Business customers you work with on the platform, such as a factoring company and the sellers in its program, as needed to provide the Services.
• Legal and safety: when required by law or legal process, or to protect the rights, property, or safety of Liftline, our customers, or others.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to this Privacy Policy.
• With your consent or at your direction.

4. Cookies

We use only cookies that are necessary for the Services to work, such as cookies that keep you signed in, protect against cross-site request forgery, and remember interface preferences. We do not use advertising cookies.

5. Security

We protect information with encryption in transit and at rest, field-level encryption of the most sensitive data, mandatory multi-factor authentication, and strict access controls. Learn more on our Security page. No system is completely secure, and we cannot guarantee the security of information.

6. Retention

We keep personal information for as long as needed to provide the Services and for the periods required by law or our customer agreements. Financial and transaction records are generally kept for seven years. When a customer agreement ends, customer data is kept through any runoff period and for the periods required by law, then deleted or de-identified. Access to connected financial accounts is revoked when you disconnect an account or your agreement ends.

7. Your choices and rights

You can review and update your account information in the Services. You may also ask us to access, correct, or delete your personal information, or to disconnect a connected financial account, by contacting us at the address below. If we process your information on behalf of a business customer, we may refer your request to that customer. Depending on where you live, you may have additional rights under applicable law, and we will not discriminate against you for exercising them. We may need to verify your identity before acting on a request, and we may keep information where the law requires it.

8. Where we process information

We store and process information in the United States.

9. Children

The Services are intended for businesses and are not directed to anyone under 18. We do not knowingly collect personal information from children.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new effective date and, where changes are material, notify customers through the Services or by email.

11. Contact us

Questions or requests about this Privacy Policy may be sent to legal@liftline.ai.